1. Keep the original invoice and present it along with the mattress when filing a warranty claim.
2. Stains on the mattress fabric after removing the packaging and during subsequent use are not covered under warranty.
3. Damage or tearing of the mattress fabric caused during use is excluded from warranty coverage.
4. Claims for opened stitches (quilt or tape edge) made more than 30 days after purchase are not eligible for warranty.
5. If a warranty claim is approved, the company will replace the mattress at the original delivery address.
6. While the company will strive for prompt replacement, the time required depends on product availability.
7. If the purchased mattress model is discontinued, a replacement of equivalent value will be provided.
8. For purchases of two mattresses, warranty claims apply only to the sagging mattress.
9. Rebates are calculated based on the invoice value. If the invoice is unavailable, the rebate will be based on the MRP at the time of purchase minus 10%.
10. Damage resulting from improper use of the mattress is not covered by the warranty.
11. Warranty does not cover damages caused by ironing on the mattress, pest infestations, or natural disasters. It also excludes damages due to unsuitable cot sizes, uneven surfaces, or poorly designed bed frames.
12. Odours caused by enclosed environments, moisture, air conditioning, excessive wetness, or liquid spills are not covered under warranty.
13. The warranty does not cover personal comfort preferences.
14. Warranty doesn’t cover depression of less than 20 mm in the 125 mm thick mattress and a depression of less than 40 mm in the mattress above 125 mm thickness.
15. All roll-packed mattresses may take up to 72 hours to regain their original size with +/- 15mm deviation in length, width & height

P.S.  When you start using your mattress, you may notice a slight depression as it adapts to your body shape. This is completely normal and does not affect your comfort.