Return & Refund Policy

At Sheer Comfort, customer satisfaction is important to us. However, due to the nature of our products, returns are subject to the following conditions:

1. Return Eligibility

• Return requests must be raised after 21 days and within 100 days of delivery.
• The product must be undamaged, and free from stains or odors.
• Original packaging and invoice must be retained.

Industry practice shows that many brands only accept returns for defects or damage.

2. Non-Returnable Cases
   Returns will NOT be accepted if:

• Physical damage, stains, or fabric tears are found
• Size variation within ±1 inch is reported
• Customer simply does not prefer the comfort level

3. Damaged / Defective Products

• If a wrong, damaged, or defective product is delivered, customers must report within 48 hours with photo/video proof
• After verification, replacement or refund will be initiated

4. Refund Process

• Refunds (if applicable) will be processed within 5–7 working days after quality check
• Refunds will be issued to the original payment method

5. Cancellation

• Orders can be cancelled before dispatch for a full refund
• Once shipped, cancellation is not guaranteed

6. Important Note
   Mattresses are hygiene-sensitive products therefore, returns are strictly controlled to maintain product quality standards.